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SFA eBill System Frequently Asked Questions

Links to eBill

Student:

Authorized User:


Important Information about Navigating eBill


General Topics

What is eBill?
Who can access eBill?
Who is an Authorized User?
Can an Authorized User make payment for more than one student in a single transaction?

Can I have my bills mailed to me?
Can I have my bills e-mailed to a non-SFA e-mail address?
Where can I get help with eBill?


eBill How–to’S

How to login to eBill.
How to establish, view or remove Authorized User(s).
How to make payments on my child’s account.
How to confirm my payment.
How to make an online payment if I am not a student or an Authorized User.

Troubleshooting

I’m a student. I forgot my PIN.
I’m an Authorized User. I forgot my password.
I accidentally made a duplicate payment.
I need help with eBill.

 

General Topics

What is eBill?
SFA’s eBill System provides secure access to online Business Office services. Through eBill, students and their Authorized Users can view current due dates and amounts, view billing statements, make payments, schedule future one-time or recurring automatic payments, and more. eBill’s secure and flexible options allow payment of student’s SFA bills online via credit card or electronic check from checking or savings accounts.

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Who can access eBill?
All Stephen F. Austin State University students have access to eBill to view and manage their own student account information. Students can grant eBill account access to others by establishing Authorized Users. Instructions for establishing Authorized Users are available in this list of eBill FAQ's or by following the prompts on the eBill website.


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Who is an Authorized User?
Students can give others permission to access their eBill accounts by establishing “Authorized Users.” These Authorized Users are commonly parents or grandparents. Authorized Users login to the student’s eBill account to view current due dates and amounts, view billing statements, make payments, schedule future one-time or recurring automatic payments, and more. The student and his Authorized User(s) can see each other’s payments and scheduled payments, but for privacy protection, they cannot see each other's bank account information. Students may add or remove Authorized Users at any time.

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Can an Authorized User make payment for more than one student in a single transaction?

Yes, an Authorized User can make a single payment which pays the full balance of all students for which he is an Authorized User. Here's how:

CAUTION: When paying or scheduling payment for more than one student in a single transaction, the total amounts due for all students will be paid (not just the current amounts due). To make a partial payment on multiple students’ accounts, make or schedule payments for each student separately.

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Can I have my bills mailed to me?
No, student bills will not be printed and mailed. E-mail notifications of bills will be sent electronically through eBill to students and all Authorized Users. The notifications will be sent to students at their SFA e-mail addresses. Students may have their e-mails forwarded to alternate e-mail addresses by making this designation in their mySFA accounts. Here's how:


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Can I have my bills e-mailed to a non-SFA e-mail address?
Billing notifications will be sent to students at their SFA e-mail addresses. Students may have their e-mails forwarded to alternate e-mail addresses by making this designation in their mySFA accounts. To designate an alternate e-mail address:


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Where can I get help with eBill?
Many questions are addressed in this list of eBill System FAQs. For additional help, contact the SFA Business Office by phone at (936)468-6960 or e-mail at businessoffice@sfasu.edu.


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eBill How–to’S

How to login to eBill.
eBill is accessed in one of two ways, depending on whether the person is a student or an Authorized User.

Student:

Authorized User:

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How to establish, view or remove Authorized User(s).
Only the student may establish or remove Authorized Users. Here’s how:

The new Authorized User will receive an e-mail notification containing his Username, temporary Password, and login instructions.

NOTE: An Authorized User must have an e-mail address.

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How to make payments on my child’s account.
Others can make payments on behalf of a student if the student has established that person as an "Authorized User" on the eBill System. Students may add or remove Authorized Users at any time (see "How to establish, view or remove Authorized User(s)").


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How to confirm my payment.
Students and their Authorized Users will be sent e-mail confirmations of payments made on the eBill System.


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How to make an online payment if I am not a student or an Authorized User.
Only a student or an Authorized User may make a payment to a student’s account.


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Troubleshooting

I’m a student. I forgot my PIN.
Go to mySFA and click on the “Forgot PIN?” link.


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I’m an Authorized User. I forgot my password.
Go to eBill. Enter your e-mail address and click on one of the “Forgot your password?” options.



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I accidentally made a duplicate payment.
Contact the SFA Business Office immediately at (936)468-6960.



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I need help with eBill.
For questions not addressed in this list of eBill System FAQs, contact the SFA Business Office for personal assistance:
Phone - (936)468-6960
E-mail - businessoffice@sfasu.edu


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