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View Stephen F. Austin State University’s contract with BankMobile, a Division of Customer Bank.

BankMobile Disbursements for Refunds

SFA has contracted with BankMobile Disbursements, a third party vendor, to handle all cash advances and refunds for excess financial aid, loans, and credit balances due for dropped classes, housing deposits, or other account adjustments.  New students will receive a Refund Selection Kit with a Personal Identification Code by mail within two weeks of their first registration. Once received, students will select a refund preference with their personal code. ALL STUDENTS must choose a refund preference to receive any university refund.

Cash Advances and Refunds

The University has a commitment to refund eligible credit balances on student accounts in compliance with all applicable regulations in which the credit balance is created.

Cash advance are made available to students beginning on the first class day provided the student has a credit balance on their account.  Cash advances are made available to students to cover the cost of books and supplies that are purchased from off-campus vendors. 

The university will begin refunding credit balances to students approximately two weeks after the term begins and will continue throughout the term.

Refunds for Dropping Courses or Withdrawing

Students receiving financial aid should contact the Financial Aid Office before dropping or withdrawing. Dropping credit hours or withdrawing may affect your financial aid that has been previously applied to your account and refunded. Dropping courses or withdrawing from the University does not relieve a student of their financial obligation to the University for any unpaid charges (including financial aid adjustments) incurred for the related semester or term.

Refund schedules and reimbursements for Refunds for Withdrawals and Dropped Courses are established pursuant to the Texas Education Code (TEC) §54.006 Refund or Adjustment of Tuition and Mandatory Fees for Dropped Courses and Student Withdrawals. 

Refer to the Dates and Deadlines for term specific dates and percentages.

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