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BankMobile Vibe Account FAQ

Purpose of the BankMobile Vibe Account

SFA has partnered with BankMobile, a financial services company, to provide a method for delivering all student refunds—the BankMobile Vibe Account. It is your key to selecting one of three delivery methods for any future refund:


Remember, it’s your choice and you can change your refund preference as any time by logging on to your BankMobile Vibe Account. There is no fee to make the change. Even if you choose to not open the BankMobile Vibe Account, it is still a good idea to keep your BankMobile Vibe Account in case you want to change your refund preference in the future. Don’t toss it!

Why is your refund money going to the BankMobile Vibe Account?

Often, the term “your money went to your BankMobile Vibe Account” is used when describing SFA refunds. In actuality, SFA disburses your refund to BankMobile (the company that produces the BankMobile Vibe Account) which then in turn disburses the refund to you according to the preference you selected.

Why activate your BankMobile Vibe Account?

Even if you are not currently expecting a refund, you may have one sometime during your SFA career. After all, you may decide to drop a class, you might receive a scholarship or assistance, or you may be due a deposit refund. Selecting a refund preference ensures you'll always receive your refunds in a timely manner.

The University does not have a default refund option. Therefore ALL students should activate their BankMobile Vibe Account to select their refund preference. If you are due a refund and you do not select a refund preference, a check will be mailed to you after 21 days.

Activate your BankMobile Vibe Account at bankmobilevibe.com.

Why does SFA process refunds through BankMobile®?

Bank transactions are not free and paper checks cost SFA a lot of money to process. With BankMobile Vibe Account, SFA can handle all student refunds via electronic deposit to BankMobile, while students have more options and control of how they receive their student refund payments. The ability to provide electronic deposit of refunds reduces operating costs for the University while improving convenience for students.

Some things to consider when selecting your refund preference

BankMobile Vibe Account


Deposit to another account


How do you activate your BankMobile Vibe Account?

The activation process takes place online at bankmobilevibe.com. Click “Get Started!”

What should you do if you don’t receive your BankMobile Vibe Account?

You should receive your BankMobile Vibe Account within 10 days of registering for classes. The card will be sent to the address you have designated as your mailing address in mySFA. You should also receive an e-mail through your official SFA e-mail address stating your BankMobile Vibe Account has been shipped. You will keep the same BankMobile Vibe Account throughout your entire SFA career, so don’t toss it!

Your BankMobile Vibe Account will arrive in a bright green envelope. If you have not yet received your BankMobile Vibe Account, go to BankMobile Vibe Account and click “Where’s My Card” or contact the SFA Business Office:

Phone:  (936) 468-6960
Email:  businessoffice@sfasu.edu
In Person: 2nd floor of the Austin Building

How can you check the status of your refund?

You may check the status of your refund by logging on to bankmobile.com using your email address and password.  In the drop down menu under the "Refunds" tab, select "Refund Status & History.” A new page will display the status of your refund and provide a history of your refund preferences.

What if you have additional questions about BankMobile Vibe Account or BankMobile?

What is the BankMobile Vibe Account?

The BankMobile Vibe Account is an FDIC insured checking account offered by BankMobile. Through the BankMobile Vibe Account, cardholders can use their BankMobile Vibe Account to make purchases wherever Debit MasterCard is accepted, get cash at ATMs, pay bills, and more using the funds that are available in their BankMobile Vibe Account. It is important to note that the BankMobile Vibe Account is not a credit card, but rather a debit card. The BankMobile Vibe Account is only an active debit card if you choose to open the BankMobile Vibe Account and make a deposit.

If you opt for a BankMobile Vibe Account, you will have quick access to your account balances and transaction history through BankMobile Vibe Account. Additionally, you may set up Mobile Alerts for refund status, deposits, and BankMobile Vibe Account balances at bankmobilevibe.com.

How do you access your BankMobile Vibe Account funds?

ATMs

For fee-free withdrawal, use a BankMobile ATM for withdrawing funds from your BankMobile Vibe Account. A BankMobile ATM is located on the 1st floor of the Baker Pattillo Student Center on the SFA campus. Although your BankMobile Vibe Account may be used at any ATM that accepts MasterCard®, if you use another bank’s ATM you may be charged a service fee from that bank as well as a fee from BankMobile. NOTE: ATM withdrawals are capped at $500 per day.

Swipe & Sign

The BankMobile Vibe Account is only an active debit card if you choose to open the BankMobile Vibe Account and make a deposit. Select “credit” instead of “debit” at any merchant that accepts Debit MasterCard® to avoid transaction fees. Simply “Swipe & Sign” for fee-free, pinless Debit MasterCard purchases. If you select “debit”, your PIN will be required and a fee will apply. EXCEPTION: When making payments to SFA with your BankMobile Vibe Account funds using your BankMobile Vibe Account, the following fees will apply:


So, when making a payment to SFA using your BankMobile Vibe Account, always do so in person at the Business Office…the fees are much less expensive that way.

How does the BankMobile Vibe Account relate to the BankMobile Vibe Account?

Your BankMobile Vibe Account is used to access your BankMobile Vibe Account if you selected BankMobile Vibe Account as your refund preference. BankMobile Vibe Account is only one of the three refunds methods from which you may choose.

JackBucks vs BankMobile Vibe Account – what’s the difference?

JackBucks is a stored value card program at SFA. Parents and students can add money to an account held by the University for the student’s use. Students can spend Jack Bucks at participating merchants on or off campus.

The BankMobile Vibe Account is an actual bank account, and funds can be accessed online or with the BankMobile Vibe Account. Your BankMobile Vibe Account can be used wherever Debit MasterCard is accepted and at any ATM that accepts MasterCard® branded cards. 

Where can the BankMobile Vibe Account routing and account numbers be found?

Your BankMobile Vibe Account routing number and account number can be found on the top portion of your online BankMobile Vibe Account statement.  Or, visit bankmobilevibe.com and log in with your email address and password. Then click on the User Profile tab and scroll down to Accounts.

Banking with the BankMobile Vibe Account

What are the daily spending limits by a BankMobile Vibe Account cardholder?


The total amount of funds that can be spent in 24 hours is $3,000. Of this total amount, $500 can be in ATM withdrawals or PIN-based transactions and $2,500 can be "Swipe and Sign" card transactions. NOTE: since the daily limit for MasterCard® PIN-based debit card transactions is $500, if this is met in a single day, the remaining $2,500 must be for credit-related, "Swipe and Sign" card transactions only.

For Cash Advances, cardholders can go to any bank that accepts MasterCard®, go to a teller, swipe the card as Credit and can withdraw up to $2,500. There is a BankMobile fee associated with a Cash Advance which is 3.5% or a $5 minimum. NOTE: this fee could be up to $87.50. The bank may charge a fee in addition to the BankMobile fee. Cardholders will want to leave a balance sufficient to cover the fee(s). Fees can be avoided by using "Swipe and Sign," a BankMobile ATM, or On-Line Billpay instead.

If you are a BankMobile Vibe Account holder and use your card at another bank's ATM, what are the applicable fees?

The amount charged by BankMobile depends on which type of BankMobile Vibe Account you select--check the fee schedule at BankMobile Vibe Account. Additionally, the other bank may charge a fee.


What should you do if you suspect fraudulent activity on your BankMobile Vibe Account?

Contact BankMobile Customer Service immediately. You can also dispute transactions online at BankMobile Vibe Account.

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