Frequently Asked Questions
What are the maximum rates for reimbursment?
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The rates differ depending on the type and destination of the travel. Please refer to Textravel or Out of State limits.
How can I ensure a timely response to my reimbursement? What are the most common problems that cause delays in the processing of travel vouchers?
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The most commom problems are:
- no approved travel request for this trip.
- no conference agenda attached to voucher.
- amount claimed on voucher exceeds amount approved on travel request
- original receipts are missing
- request shows amount '$1'; therefore, no reimbursement may be claimed.
- voucher is not signed.
- account numbers on banner request and voucher do not agree.
- social security/campus id is omitted, or is not correct.
- non-reimbursable auto rental expense is claimed.
- date and time of departure and/or arrival are not shown.
- breakdown of meals and lodging is not shown (must be on daily basis).
- breakdown of meals and lodging incorrectly includes hotel tax.
- more than the maximum rate allowable for locale visited is claimed.
- more than the maximum allowable hotel tax is claimed.
- state hotel tax in Texas is not reimbursable.
- transportation to/from lodging to meals not reimbursable (included in GSA m&ie rate)
- fees/tips are not reimbursable (included in GSA m&ie rate)
- travel advance was received; but not recorded on voucher.
- travel advance was received, money owed to university.
- mileage claimed is higher than allowable (use Google Maps at current rate per mile).
- point-to-point mileage must be provided for each leg of trip.
- Flight change fees not reimbursable unless valid documented reason as outlined by TPASS
- method of transportation and duties performed must be included.
- coordination of travel not utilized.
Contact Information
traveldesk@sfasu.edu • Lynnette Honea (936) 468-2462 • fax: (936) 468-2207