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Stephen F. Austin State University

Client Confidentiality

Confidentiality

Records are kept on each session and are not part of your academic records.

No information about your counseling sessions will be released outside of Counseling Services to anyone without your written authorization, with the following exceptions:

Note: Email is not a confidential form of communication. For confidential communication, you are encouraged to contact Counseling Services by phone or in person.

Client Rights

Clients at Counseling Services have the following rights:

  1. The right to impartial access to counseling regardless of gender, ethnicity, race, sexual orientation, gender identity, age, religious beliefs, social/economic class, outward appearance, body size/shape, disablility, impairment, or political ideology
  2. The right to ask questions about the process of counseling and procedures used at Counseling Services
  3. The right to information regarding counselor credentials and training
  4. The right to expect that all information disclosed in counseling will be kept confidential with the exceptions described in the "Counselor-Client Agreement"
  5. The right to participate in the planning of my counseling services
  6. The right to request a different counselor from the one assigned
  7. The right to terminate counseling at any time
  8. The right to file a grievance about services offered and/or received