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Dr. Carl Pfaffenberg

Abbreviated Vitae

Assistant Professor
Department of Human Sciences
cpfaff@sfasu.edu

Doctorate University of Tennessee, 1997, Human Ecology,
Masters Michigan State University, 1971, International Marketing
Bachelors Michigan State University, 1966, Hotel, Motel, and Club Management

Refereed Publications

Pfaffenberg, C. & Costello, C. (1997). Native American gaming: Promises and prospects. FIU Hospitality Review. 15(2), 47-54.

Pfaffenberg, C. & Costello, C. (1999). Demographics of Indian and riverboat casinos patrons. Journal of Hospitality and Leisure Marketing. 5(4), 73-87.

Pfaffenberg, C. & Costello, C. (2000). Expectations of patrons in Indian and riverboat gaming visits. Praxis: The Journal of Applied Hospitality Management, School of Hospitality College of Business, Georgia State University. 3(1), 78-91.

Pfaffenberg, C. & Costello, C. (2000). Cluster analysis of Indian and riverboat casino patrons. The Consortium of HBCU s. Delaware State University. 4(1), 81-92.

Pfaffenberg, C. & Costello, C. (2001). Items of importance to patrons of Indian and riverboat casinos. Gaming Research & Review Journal. 6(1), 33-41.

Pfaffenberg, C. (2003). Amnesty for illegal aliens: Problem or solution for hospitality? The Consortium of Journal of Hospitality and Tourism. 7(1).

Pfaffenberg, C. (2003). The ethics of casino marketing. The Consortium Journal of Hospitality and Tourism. 7(1).

Pfaffenberg, C. (2003). An absence of difference in alcohol beverage knowledge: Gender and major, Hosteur, Fall: 15-18.

Pfaffenberg, C. (2004). Beverage Ethics: Education for Alcohol Responsibility. Florida International University Hospitality Review. 22:1. 41-46.

Salazar, J., Pfaffenberg, C., Salazar, L., (2005, Fall). Locus of Control vs. Employee Empowerment and the Relationship with Hotel Managers' Job Satisfaction. Journal of Human Resources in Hospitality & Tourism: 5(1).

Non-Refereed Publications

Pfaffenberg, C. (2000). Encyclopedia of Tourism. Routledge Press, London. Contrib. author.

Pfaffenberg, C. (2004). We’re No. 1! Georgia Hotel and Travel Association Journal. April, 2004.

Presentations

Presented research findings related to patrons of Native American and riverboat casinos for the annual International Council of Hotel, Restaurant and Institutional Educators convention, Washington, DC: 8/96.

Presented to Japan Academic Society of Tourism “Gaming demographics and tourism development”. International Tourism Development Symposium, University of Hawaii: 01/98.

Presented research findings related to Cluster analysis of patrons of Indian and riverboat casinos. International Council of Hotel, Restaurant and Institutional Educators annual convention, New Orleans: 7/00.

Featured speaker for the Kasetsart University/University of Tennessee joint workshop on recent advances in food safety, held at Kasetsart University, Bangkok, Thailand, June 11-15, 2001.

Presented findings at the International Council of Hotel, Restaurant and Institutional Educators annual meeting in Orlando, FL in 8/02. Presentation was titled, Amnesty for Illegals: A solution or problem for the hospitality industry?

Presented at the Hawaii International Conference on Business, June 2003. The Development of Beverage Ethics: College level education for alcohol responsibility.

Presented poster session at the Department of Education Higher Education Council’s annual meeting on Alcohol, and Other Drug Abuse among post secondary students on October 17-19, 2003 in Austin TX.

Presented the BECLEAR program for review at the National Bar and Restaurant Show, March 8-10, 2004 at the Las Vegas Convention Center, Las Vegas, NV.

Presented findings at the Southeast Council of Hotel, Restaurant and Institutional Educators in Atlanta, GA, 2/02. Presentation was titled, Love ‘em and leave ‘em: The ethics of casino gambling.

Presented findings at the Southeast Council of Hotel, Restaurant and Institutional Educators in 10/02. Presentation was titled: How hospitable is your hospitality department?

Presented “How to inspect a hotel room” for local television channel in Knoxville, TN, aired on May 30, 1999.

Presented the Certified Tennessee Tourism Professional program for the Tennessee Tourism Roundtable: 3/00.

Presented a continuing education program on service in a tourist environment for the Pickett County Chamber of Commerce through the Extension program: 4/00.

Presented a continuing education program on service in a tourist environment for the Bristol Area Chamber of Commerce: 4/00.

Presented 2000 Certified Tennessee Tourism Professional designees for the Governor’s conference of the Tennessee Tourism Roundtable in Chattanooga: 10/00
Presented a continuing education program on customer service for the Tennessee Marina Association: 11/00.

Presented the Certified Tennessee Tourism Professional program for the Tennessee Tourism Roundtable: 3/01.

Presented 2001 Certified Tennessee Tourism Professional designees for the Governor’s conference of the Tennessee Tourism Roundtable in Jackson, TN: 10/01.

Presented the Certified Tennessee Tourism Professional program for the Tennessee Tourism Roundtable: 3/02.

Presented 2002 Certified Tennessee Tourism Professional designees for the Governor’s conference of the Tennessee Tourism Roundtable in Nashville, TN: 9/02.

Presented the Certified Tennessee Tourism Professional program for the Tennessee Tourism Roundtable: 3/03.

Presented a multi day symposium on legal aspects and cost control for the restaurant industry to a group of visiting restaurateurs from Russia, 4/22/04.

Service Activities

HMS Departmental Tenure and Promotion Qualifications.

HMS Departmental Assessment.

HMS Departmental Faculty Search, Chair.

University Task Force on Alcohol Education.

Graduate Student committee member.

Advisor to Driving Jacks.

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