E-mail Passwords
SFA is migrating all faculty/staff from POP3/IMAP e-mail server to an Exchange e-mail server. These two servers are very different but a key difference is the password. POP3/IMAP (sfaadm or titan) uses an sfaadm-server based password, whereas Exchange uses the Active Directory username and password (the password used to log into the SFA domain and mySFA). The POP3/IMAP server requires users to change their password every 90 days, but Exchange does not. The process of changing or resetting the password is different for these two e-mail systems.
To change or reset your Exchange password, you must change your Active Directory password, which is also used to log into mySFA, SFA computers, and other SFA systems. Go to https://mypassword.sfasu.edu and login to your myPassword profile to change or reset your Active Directory password.
To reset a sfaadm or titan POP3/IMAP account, go to https://titan.sfasu.edu/facStaff/facStaff_pwd_reset.html. You must know either your Campus ID, mySFA username or Social Security Number, as well as your mySFA (Active Directory) password to use this page.
For help with e-mail passwords, or to determine if you are on POP3/IMAP or Exchange, please contact the Help Desk at (936) 468-1212. Students will not be moved to Exchange.
If faculty/staff forget their mySFA password and have not set up a myPassword profile, they must contact the Help Desk at (936) 468-1212 to have their password reset.
If students forget their mySFA password and have not set up a myPassword profile, they must contact the Office of the Registrar at (936) 468-2501.
Setting up Exchange on Mobile Devices
Setting up Exchange on mobile devices is straight-forward and simple for compatible devices.
The needed settings are:
Server: https:\\mymail.sfasu.edu
Domain: sfasu.nac
Username: {active directory username} Used to login to mySFA
Password: {active directory password} Used to login to mySFA
Setting Out-of-Office Message in Outlook
An out-of-office message can be set in Outlook, if you are on the Exchange e-mail server. Click the link below for instructions.
Setting out-of-office messages in Outlook or web app
Mobile Devices Exchange Set Up Guides
Setting up POP3/IMAP on Mobile Devices
For all students, or faculty and staff not yet moved to Exchange, this page provides information on the configuration of mobile phones to check e-mail on the SFA POP3/IMAP servers. Please read ALL of the information below before configuring your phone to check your e-mail.
SFA does not offer support for any personal devices used to retrieve e-mail from the SFA POP3/IMAP server. The user assumes all responsibility for any damage to said device, as well as any data loss that may occur from the mis-configuration of any e-mail retrieving software. The following support information is provided as-is. Because of the number of different phones and e-mail clients available to consumers, it is impossible for SFA to provide detailed information about configuration of individual devices. Additionally, because mobile phones connect to the internet via different networks, settings to use on one carrier or ISP may not work on other networks.
SFA uses the POP3/IMAP protocol for retrieving e-mail from the SFA servers. If any device is set to remove e-mail from the server this could result in other devices not receiving the e-mail. Additionally, faculty and staff must change their e-mail password at least every 90 days. When this password is reset on the server, ALL devices must be updated to use this new password to retrieve e-mail. If just one device is not updated with the new password, this could result in the account being locked.
The following "Best Practices" can reduce the above mentioned risks:
- Use your work computer as a "primary e-mail home".
- Set this computer to save e-mail on the server for 30 days. Set your phone to never remove e-mail from the server.
- When you receive the notification that your e-mail password is about to expire, do not put off resetting your password.
- Reset your password while you are at work, preferably early in the day. Be sure to change your password and then update your e-mail client on your work computer (Outlook, Mac Mail, mySFA, etc.) AND your phone.
- If you encounter any problems, contact the Help Desk at (936) 468-1212. Remember, there is only someone available to unlock a locked e-mail account between 8:00 a.m. and 5:00 p.m. Monday thru Friday.
Information about locked e-mail accounts :
- If your e-mail account is locked, it is usually because your e-mail password expired or your password was changed and a device is still trying to check e-mail with the old password. The account will become locked after the 10th failed login attempt.
- Contact the Help Desk at (936) 468-1212 to get an account unlocked. If the account is locked after 5:00 p.m., then wait an hour. Typically the account will unlock automatically after 15 or 30 minutes. However, if there are repeated attempts to access the account with the wrong password, the account could be locked for hours or even days.
- Remember, it is critical that any devices that have been set to remember the password be updated immediately after the password is reset on the server.
Instructions for configuring Smart Phones to access SFA e-mail:
General Instructions for setting up any phone to download SFASU e-mail
Windows Mobile 6 (Blackjack II screen captures) specific instructions