All SFA students have e-mail on the titan.sfasu.edu POP3/IMAP server.
To reset a password on sfaadm or titan POP3/IMAP account, go to https://titan.sfasu.edu/accountman/reset_pwd.html. You must know either your Campus ID or mySFA username, as well as your mySFA (Active Directory) password to use this page.
For help with e-mail passwords, please contact the Help Desk at (936) 468-HELP (4357). If students forget their mySFA password and have not set up their myPassword profile, they must contact the Office of the Registrar at (936) 468-2501.
For all students, or faculty and staff not yet moved to Exchange, this page provides information on the configuration of mobile phones to check e-mail on the SFA POP3/IMAP servers. Please read ALL of the information below before configuring your phone to check your e-mail.
SFA does not offer support for any personal devices used to retrieve e-mail from the SFA POP3/IMAP server. The user assumes all responsibility for any damage to said device, as well as any data loss that may occur from the mis-configuration of any e-mail retrieving software. The following support information is provided as-is. Because of the number of different phones and e-mail clients available to consumers, it is impossible for SFA to provide detailed information about configuration of individual devices. Additionally, because mobile phones connect to the internet via different networks, settings to use on one carrier or ISP may not work on other networks.
SFA uses the POP3/IMAP protocol for retrieving e-mail from the SFA servers. If any device is set to remove e-mail from the server this could result in other devices not receiving the e-mail. Additionally, faculty and staff must change their e-mail password at least every 90 days. When this password is reset on the server, ALL devices must be updated to use this new password to retrieve e-mail. If just one device is not updated with the new password, this could result in the account being locked.
The following "Best Practices" can reduce the above mentioned risks:
- Use your work computer as a "primary e-mail home".
- Set this computer to save e-mail on the server for 30 days. Set your phone to never remove e-mail from the server.
- When you receive the notification that your e-mail password is about to expire, do not put off resetting your password.
- Reset your password while you are at work, preferably early in the day. Be sure to change your password and then update your e-mail client on your work computer (Outlook, Mac Mail, mySFA, etc.) AND your phone.
- If you encounter any problems, contact the Help Desk at (936) 468-1212. Remember, there is only someone available to unlock a locked e-mail account between 8:00 a.m. and 5:00 p.m. Monday thru Friday.
Information about locked e-mail accounts :
- If your e-mail account is locked, it is usually because your e-mail password expired or your password was changed and a device is still trying to check e-mail with the old password. The account will become locked after the 10th failed login attempt.
- Contact the Help Desk at (936) 468-1212 to get an account unlocked. If the account is locked after 5:00 p.m., then wait an hour. Typically the account will unlock automatically after 15 or 30 minutes. However, if there are repeated attempts to access the account with the wrong password, the account could be locked for hours or even days.
- Remember, it is critical that any devices that have been set to remember the password be updated immediately after the password is reset on the server.
Instructions for configuring Smart Phones to access SFA e-mail: