Stephen F. Austin State University

Student Resources

ELI Student Handbook

The ELI Student Handbook will give you information about ELI Placement, Classroom Procedures, Promotion and Graduation, and overall ELI Policies.

Formal Complaint Form

By filling out the Formal Complaint Form you may make formal complaints about the ELI program or its staff. All complaints submitted on this form will be treated as formal complaints. Bring the form to the ELI Coordinator, and your complaint will be resolved following the standard process for formal complaints.

Online Complaint Form

By submitting the Online Complaint Form you may lodge general complaints about the ELI program. This form may be submitted anonymously. ELI staff will review electronic complaints, and if the complaints meet the description of a formal complaint, they will be treated as formal complaints, and resolved following the standard process.