Stephen F. Austin State University

Work Order


The Physical Plant Department is dedicated to providing an environment that supports the mission and core values of the University in an efficient, safe, and cost effective manner. Working as a team, Physical Plant employees fulfill this mission by serving SFA students, faculty, staff and all University programs to contribute to their success and quality of life.

Submit a Request

The SFA Physical Plant Department is responsible for the administration of all Education and General (E&G) facilities and associated services, including:

Students: If you are in need of maintenance in your Residence Hall, please contact the Residence Life Department at 936.468.2601 or

Faculty/Staff: If you are in need of Physical Plant services for any location other than a Residence Hall, please visit the AiM Customer Request page. If you need assistance placing a request or need to follow up with an existing work order, please call our work control desk at 936.468.3206 between 7:00am and 4:00pm or email Instructions for how to place a request can be found in our AiM User Guide.


An emergency is a situation which can cause bodily harm, structural damage, or a work stoppage. In the event an emergency occurs during regular business hours, please contact Physical Plant at 3206 or University Police immediately. Otherwise after hours contact University Police at 2608. The following are some examples of what would be classified as an emergency:

If at any time you are uncertain whether a present situation would be considered an emergency, please contact the Physical Plant or UPD immediately, we will assist you accordingly.