As a project moves into the Close Out phase there are several things that occur to ensure the longevity and sustainability of the newly implemented services. These are:
- Transfer of Ownership
- Objectives Met/Not Met
- Lessons Learned
Transfer of Ownership
Throughout the implementation of a project, Information Technology Services often works alongside the Department Team and plays a critical role in the setup and roll out of a service. Once the service is operational and stable, there comes a need to transfer ownership of many of the processes ITS has helped the Department Team set up throughout the project. Many of these transitional items become part of the Department Team's daily routine once the project has been closed out.
Objectives Met/Not Met
The Objectives Met/Not Met is a document in which the objectives listed within the Project Definition Document are reviewed to determine which were met, which were not possible due to incorrect assumptions concerning the project implementation, and which still need to be met but were not included in the first phase of the project.
The Lessons Learned document allows the project team to provide feedback to the Project Office concerning the project implementation process. This allows project managers of future projects to learn from past experiences.