Communication Services (F-29 )
Original Implementation: December 8, 1987
Last Revision: January 25, 2010
Information Technology Services (ITS) is responsible for the administration of Stephen F. Austin State University (SFA) communication services. These services consist of the installation, maintenance, and operation of the university-owned telephone switch, connective infrastructure, associated services, cellular services, and all outside telephone lines connecting to university locations and billing.
All telephone services exist primarily for the transaction of official university business (except for student dorm telephones). Personal local calls may be made but should be minimized. Personal toll calls must be charged to home telephones, personal telephone calling cards, or reimbursed to the department. Reimbursements for personal calls on a university telephone should be coordinated with the department head (or account custodian). It is the responsibility of the department head (or account custodian) to review all telephone bills to ensure compliance with the usage policy.
All charges for telephone services, including campus telephone lines, 800 numbers, toll calls (long distance access codes), and cellular telephones remain the responsibility of the department head (or account custodian) until written notification is received by ITS for their discontinuance.
EQUIPMENT MAINTENANCE
Requests for installation, relocation, alteration, or repair of telephone equipment should be submitted to the ITS Help Desk. A work order will be issued, and upon completion, the appropriate account may be charged.
LONG DISTANCE ACCESS CODE
Requests for long distance access codes should be submitted by the department head (or account custodian) to ITS. The request should include the individual's name, Campus ID number, and account number. Requests for multiple long distance access codes (for charging to more than one account number) may be included in a single memorandum. However, full information must be provided for each access code requested.
CELLULAR TELEPHONE SERVICE
Please see Policy F-42 regarding Cellular Telephones and Wireless Communications Devices.
800 TELEPHONE NUMBERS
Requests for 800 telephone numbers should be submitted by the department head (or account custodian) to ITS. The memorandum must include the purpose of the 800 service, account number, existing telephone number where the 800 number will ring, directory listing information (if appropriate), and name and telephone number of a contact person. Discontinuance of the 800 service or changes to the ring extension require a memorandum from the department head (or account custodian) to ITS.
Cross Reference: None
Responsible for Implementation: Provost and Vice President for Academic Affairs
Contact for Revision: Director of Information Technology Services
Forms: None