Communication Services (F-29 )
Original Implementation: December 8, 1987
Last Revision: January 30, 2007
Information Technology Services (Telecommunications and Networking) is responsible for the administration of University communication services. These services consist of the installation, maintenance, and operation of the University owned telephone switch, connective infrastructure, associated services, cellular services, and all outside telephone lines connecting to SFA locations and billing.
All telephone services exist primarily for the daily conduct and transaction of official University business (except for student dorm telephones and campus pay phones). Personal local calls may be made but should be minimized. Personal toll calls must be charged to home telephones, personal telephone calling cards, or reimbursed to the department. Reimbursements for personal calls on a University telephone should be coordinated with the department head (or account custodian). It is the responsibility of the department head (or account custodian) to review all telephone bills to ensure compliance with the usage policy.
All charges for telephone services, including campus telephone lines, 800 numbers, long distance calls (long distance access codes), and cellular telephones remain the responsibility of the department head (or account custodian) until written notification is received by the Assistant Director of Telecommunications and Networking for their discontinuance.
EQUIPMENT INSTALLATION/RELOCATION/ALTERATION and REPAIR
Requests for installation, relocation, alteration, or repair of telephone equipment should be submitted to the Help Desk at extension 1212 or via the web at https://forms.sfasu.edu/its/computer_help.html. The request must include the service requested or the nature of the problem, telephone number of the affected equipment, building and room number, department account number, and telephone number and name of a contact person. A work order will be issued, and upon completion, the account will be charged by IDT if appropriate.
LONG DISTANCE ACCESS CODE
Requests for long distance access codes should be submitted from the department head (or account custodian) to the Assistant Director of Telecommunications and Networking. The request should include the requesting individual's name, social security number, and department account number. Requests for multiple long distance access codes (for charging to more than one account number) may be included on a single memorandum. However, full information must be provided for each access code requested.
LONG DISTANCE ACCESS CODE
Requests for long distance access codes should be submitted from the department head (or account custodian) to the Assistant Director of Telecommunications and Networking. The request should include the requesting individual's name, Campus ID number, and department account number. Requests for multiple long distance access codes (for charging to more than one account number) may be included on a single memorandum. However, full information must be provided for each access code requested.
CELLULAR TELEPHONE SERVICE
Requests for all cellular telephone services (including Blackberry, PDA data services, etc.) should be submitted by using the appropriate form from the department head (or account custodian) to the President of the University. The form is available from Telecommunications and Networking (extension 6626). The request must include the name of the primary user (or responsible person), department account number, type of cellular telephone desired, and extra equipment (spare battery, charger, carrying case, cigarette lighter connection, etc.). The department account will be charged by IDT for initial telephone equipment acquisition, and subsequent monthly usage charges. Due to the nature of cellular telephone equipment and usage areas, it is strongly recommended that Telecommunications and Networking (extension 6626) be contacted prior to request submission.
800 TELEPHONE NUMBERS
Requests for 800 telephone numbers should be submitted from the department head (or account custodian) to the Assistant Director of Telecommunications and Networking. The memorandum must include the purpose of the 800 service, department account number, existing telephone number (ring extension) where the 800 number will ring, directory listing information (if appropriate), and name and telephone number of a contact person. A work request will be initiated for the requested 800 service. A lead time of approximately four (4) weeks is required. The department account will be charged by IDT for initial installation charges (if appropriate), and subsequent monthly usage charges. Discontinuance of the 800 service or changes to the ring extension require a memorandum from the department head (or account custodian) to the Assistant Director of Telecommunications and Networking.
Cross Reference: None
Responsible for Implementation: Vice President for Finance and Administration
Contact for Revision: Assistant Director of Telecommunications and Networking
Forms: Cellular Request Form (available from Telecommunications and Networking)