Stephen F. Austin State University, located in Nacogdoches, Texas, is a public comprehensive institution of higher education accredited by the Southern Association of Colleges and Schools to award degrees at the bachelor's, master's and doctoral levels. Numerous programs of study at the university are accredited by specialized accrediting agencies. SFA's focus is on excellence in undergraduate education complemented by superior graduate education, vital community outreach programs, and the advancement of knowledge and creativity.
All persons contacting SFA for any reason have the right to be treated with courtesy and respect by all university employees. You have the right to receive responses to concerns and complaints about services and activities provided by SFA. You have the right to expect that all SFA services are delivered in an efficient and professional manner. All of your concerns, complaints and questions will be addressed in no more than five working days.
Concerns and complaints regarding services provided by SFA should be directed to:
Customer Relations Representative
P.O. Box 6100
Austin Building, Room 121
Stephen F. Austin State University
Nacogdoches, TX 75962
Upon contacting the customer relations representative with your concern, complaint or question, the representative will address the matter directly or contact, on your behalf, the proper university vice president responsible for resolving your particular issue. The customer relations representative or other authorized person will then contact you by phone, traditional mail, e-mail or fax with a response.