Frequently Asked Questions
- How do I select my room?
How do I select my room?
To select an assignment (after you have received an email that you are eligible to choose your space):
1. Login to mySFA account, Campus Life, Residence Life Services
2. Choose the Room Selection link under the correct term
3. Select a facility to view available spaces in that building
4. Select a floor to view available spaces
5. You will see a floor plan and available spaces will be ORANGE
6. Click on an orange room, the room will then turn purple
7. In the "Facility information" section, you will see a SELECT SPACE button. Click it and your name will appear in the list of possible roommates
8. THE ASSIGNMENT CHANGE IS NOT COMPLETE YET
9. To complete the switch, select the SUBMIT button in the "Select room for" section
10. You will be asked to confirm the overwrite. Select YES and your assignment will be made. Select NO and no change will occur.
To see occupant information about a person assigned to the room you have selected:
1. Select a room
2. If someone is assigned to that room, a name will appear in the Facility information section
3. Click on the name
4. If the resident submitted answers to questions on the application, they will be listed in the Occupant information section.
How do I find my roommate's contact information?
1. From the room selection link, you will find your current room assignment at the top of the page
2. Click on this assignment and you will see your roommate/suitemate email address and cell phone number
3. If you click on the box next to their name, the system will generate a message to them through the software (this is not an email that is sent to the student)
If you have an issue viewing or selecting a room:
· SELECTIONS CANNOT BE MADE ON A PHONE OR TABLET
· Try using a different internet browser. Some new versions of Explorer will cause display issues. Try CHROME or Mozilla Firefox. You will not be able to use Explorer 11.
· You may also need to clear your internet history and cookies.
What to do….
If space is not available in the hall you wanted. Select another hall with available space and continue to check availability, fall select a space is open until August 22.
If you see another space that you would rather be in. Students can move multiple times until the process closes. Follow the steps above to choose a room.
If you want a specific roommate. Try and select a completely open room that you both can choose. If you can't find one, then try and get within the same hall. A roommate swap request is available on your Residence Life Services.
You must answer the following questions to begin the process.
· Hall you would like to swap into
· Room Number you would like swap into
· What is the student ID number of the resident you want to swap with?
**THE RESIDENT YOU ARE TRYING TO SWAP WITH MUST ALSO COMPLETE THE REQUEST**
Room swaps will only be completed after both parties have completed the request.
- What is a Room Swap?
You may request to swap rooms with another resident to become roommates with a specific person. You must have the campus ID and room number of the person you want to switch places with in order to complete the Room Swap Request. Both students that are switching MUST fill out the Room Swap Request for it to be complete. You will receive an email to your mySFA email account once your room swap has been processed.
- As a first-year student, what do I need to know?
First Year Student FAQ's
1. What are the on-campus living requirements? All students under 21 and who have earned less than 60 hours are required to live on campus. Exceptions are made for students who live within 60 miles either at home or with an immediate family member, if they own property in Nac County, are married, have custody of a child, register for 8 hours or less or take all online courses. Students that live off campus for one of these reasons must request an off campus permit on their mySFA account.
2. Which residence halls do first-year students live in? Steen, Hall 14, Hall 16, Lumberjack Landing, Kerr (½ first year and ½ upper classmen), and Wisely (first year honors students).
3. Do I have to move out of my room between the fall and spring semesters? No, you will return to your same room after the winter break. If you would like to change rooms you may participate in facility transfers in December.
4. Which holidays are the residence halls closed? The buildings close for Thanksgiving, winter break, Spring Break and Easter.
5. Do I have to take everything home over the breaks? Students do not have to move everything out of your room, however we recommend that you take your valuables home with you. Students are not able to go into their room during the break.
6. What do I do if I need to stay over a holiday break? Students who need to stay on campus over a holiday period may request to stay through their mySFA account. Click on the Break Housing Request link on your Residence Life Services page. This link will be available 1-2 weeks prior to the holiday. Your assignment will be confirmed through your SFA email account, if space is available. The charge of $10 per night will be billed to your student account.
7. How do I select my room for next year? The contract renewal process begins in April. Upperclass students will be able to reserve their same room and first-year students will be able to select a room in an upperclass building.
8. What if I am not able to select a room in my first choice building? You should select a room on campus and you will have the opportunity to change your assignment through August 1. The select-a-space option will appear on your Residence Life Services link until that date.
9. What if I am not planning to live on campus next year? You will cancel your housing on your Residence Life Services account if you are not going to attend SFA or if you meet the requirements to live off campus. If you meet one of the exemptions to live off campus you will complete the Off Campus permit on the Residence Life Services link.
10. Will my deposit be refunded? Yes, if you cancel through your mySFA account by June 1 for fall; December 20 for spring; or May 1 for summer. Residence hall deposits will be credited to the student's account within 4-6 weeks (after cancellation or the end of the semester).
11. Who do I contact in my residence hall if I have questions? Community Assistants (CAs) live on every floor and each building has a Hall Director.
12. What are Residential Learning Communities (RLC's) - this is a program for students who are interested in becoming an active part of a community living and learning with people having the same goals. First Year RLC's are offered for Honors, Freshman Leadership Academy, GenJacks and STEM majors.
13. How do I get involved? Join the Residence Hall Association (RHA). You are automatically a member by living on campus! Check with your hall staff to learn more about RHA.
- What are the cable channels available on campus?
You can see the attached cable channel lineup for the SFA campus on this attachment. SFA Channel Guide
In August 2015 Suddenlink transitioned its analog video TV service to high-quality digital TV service, which provides more channels and increased HD content. As part of this transition, only TVs with a digital QAM tuner will be able to view the new digital lineup. If a TV does not have an embedded QAM tuner or is enabled with an external QAM tuner, an error message or snowy picture will appear on the TV. Please see attached document for more information. QAM TV Transition Letter
- What do I do if I need to stay over a holiday break?
- Students who need to stay on campus over a holiday period may request to stay through their mySFA account. Click on the Break Housing Request link on your Residence Life Services page. This link will be available 1-2 weeks prior to the holiday. Your assignment will be confirmed through your SFA email account, if space is available. The charge of $10 per night will be billed to your student account.
- Will my deposit be refunded?
- Yes, if you cancel through your mySFA account by June 1 for fall; December 20 for spring; or May 1 for summer. Residence hall deposits will be credited to the student's account within 4-6 weeks (after cancellation or the end of the semester).
- When will assignments for new students be made?
Fall assignments are made on April 1 for all first-year students (freshmen) and June 1 for transfer students.
Spring assignments are made the first week of January.
Summer assignments are made when you move in.
Admitted students will be given a residence hall assignment based on the date that the application process was completed. The process is complete when the meningitis shot record is received in the Admissions Department and when the residence hall application and deposit are submitted. The latest of these dates will be used as the priority assignment date. Students will receive an e-mail sent to their SFA e-mail account which provides instructions on how to view and accept the assignment. Assignments must be accepted through the student's mySFA account within two weeks. Failure to accept the assignment will result in reassignment to a new space.
- What size sheets do I need?
The measurements below are for fitted sheets and will help ensure a proper fit. Do not be concerned with the top or flat sheet dimension, as it will be tucked under the mattress anyway and is not meant to be sized to the exact specifications of your mattress:
Twin X-Long (39" x 80")
Full (54" x 75")
- Refrigerators - May I bring my own? How do I rent a refrigerator?
Rentals are made on a first-come first-serve basis as we have a limited supply of refrigerators. Rental cost is $50 for the school year. Refrigerator will be delivered to your room. Please click the link above to fill out the form and submit it to request a rental.
Students living in Lumberjack Village, Lumberjack Lodge, or University Woods are provided a full-sized refrigerator and may not bring additional refrigerators nor are they allowed to rent a refrigerator from Residence Life.
Mini-refrigerators are provided in Steen Hall, Hall 14, Hall 16, Lumberjack Landing, Hall 20, North Hall, and South Hall. If you are living in these halls and would like to bring your own refrigerator or request an additional one, you may do so.
Students living in all residence halls except for Lumberjack Village, Lumberjack Lodge, and University Woods may bring their own refrigerator. It should not exceed 1.8 amps or 5.0 cubic feet.
- What should I bring / What should I leave?
What the student may bring
Linens (standard twin or XL sheets fit our mattresses, Lumberjack Village private rooms have XL Full Size beds), toiletries, computer, stereo, television, umbrella, flashlight, tools, lamp(s), laundry supplies, cleaning supplies, iron, ironing board, clothes hangers, refrigerator* (see question above for which halls may and may not bring a refrigerator), snacks, room decorations, surge protectors.
What the student should leave at home
Extension cords, splitters/wall adapters, candles, incense, oil lamps, plug-in air fresheners, scentsy wax warmers, halogen lamps, neon signs, electrical cooking appliances, electric grills, crock pot, hot plate, sandwich maker/grill, portable heater or air conditioner, pets (other than fish in 10 gallon aquarium or birds in cages), fireworks, firearms, alcohol, drugs, refrigerators if you live in Lumberjack Lodge, Lumberjack Village, or University Woods, microwaves.
- How will I get mail / How can my parents ship me a package?
- All students residing in the facilities are required to rent a post office box from the Post Office in the Student Center. Deliveries by mail services such as UPS and Federal Express are accepted at the desk/office of each facility. Deliveries should include the student's name, facility, room number and street address of the facility that they reside in. You can find the address of each facility here.
- Do I have to purchase a meal plan?
- All students living on campus are required to purchase a meal plan except those living in units with a full kitchen (University Woods and Lumberjack Village Building 3).
- Can I get a private room?
- Private rooms are available as space permits for an additional $500 or $600 per long semester and an additional $200 per summer semester. See the Residence Life Department web site calendar for when private rooms are available each semester. These are issued on a first come basis in the lobby/office of each facility.
- Are pets allowed in the facilities?
- Students living on campus are not permitted to keep pets except small birds in cages and fish in aquariums no larger than 10 gallons.
- I signed up for a quad in Village, what does that mean?
- In Lumberjack Village Building 2 there are a limited number of units that have been converted to double-occupancy (quad) units. These suites have two bedrooms and one bathroom. Each bedroom will have two (2) students assigned to it, for a total of four (4) students per suite. Living in a quad unit is cheaper than a regular Village assignment.