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SFA Home / Information Technology Services / Services / Students / The T.S.C.

T.S.C.

Technical Support Center

The Technical Support Center at SFA
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Quick links...

• Did your network port get deactivated?
• Which number do I call for help with my computer?

Information for new students...

 

• Computer Purchase Tips
• mySFA Password Help
• Microsoft Security Essentials Antivirus Software
• Directions for connecting to the SFA-Wireless Network
• Sign up for Jack Text

 

Shortcuts to info below...

 

Computer Security and Videos Directions for new wireless network Directions for Connecting to the Virtual Private Network (VPN) Help Request Pages Meridius Spam Filter mySFA Common problems with mySFA NetworkRegistration (NetReg) Password Help

SFA email Telephone System Blackboard

 

Computer Security and Videos...

• DMCA
• Spyware
• Viruses
• Test your knowledge with these quizzes

Directions for wireless network...

• Windows
• Windows XP
• Windows Vista
• Macintosh
  • Macintosh / Apple
  • Troubleshooting Macintosh Network Connection

Directions for Connecting to the Virtual Private Network (VPN)...

• Windows
• Mac

Help Request Pages...

• mySFA Help Request
• Spam Filter Help Request
• Game Console Registration Request
• Faculty/Staff Help Request
• SFASU File Server/Domain Account Request (for Employees only)

 

Meridius Spam Filter...

• Meridius Login
  • Secure
  • Unsecure
• Meridius FAQ
• Meridius Documentation - on mySFA - click on My Services, then "Spam Filter Instructions" on left column
• Cannot log into the Meridius Spam Filter system?
• Forgot your Meridius Spam Filter password?

 

mySFA...

• mySFA login
• Change my PIN
• Retrieve my PIN
• Set Security Question for PIN
• Check for Security Question

 

Common Problems with mySFA...

• "Session timeout" error?
• Browser issues with mySFA?
• Is your mySFA account disabled?
• You need your mySFA name or PIN?
• Submitting mySFA announcements?
• email won't work within mySFA?
• "error getting subfolder, Sent"
• If you are using an ISP other than SFA

 

Registration on the On Campus Residential Network (Residence Halls)

• Game Consoles
  • Register your Game Console
  • How to get the MAC address
• Help with Campus Registration

 

Password Reset/Change... still in progress

• Meridius Spam Filter
• mySFA (PIN)
• Titan - change a known pw
  • Fac/Staff
  • Student
• Titan - reset a forgotten pw
  • Fac/Staff
  • Student
• SFAADM - change a known pw
• SFAADM - reset a forgotten pw
• Blackboard
  • call x1919
  • call x1919
  • OIT x1010

 

SFA Email...all Student email addresses end with "@titan.sfasu.edu" - not"@sfasu.edu

• Change your email password - SFAADM or Titan
  • Fac/Staff
  • Student
• Reset your password (you forgot it)
  • Fac/Staff
  • Student
• Forward your email (or change/edit your forward)
  • Fac/Staff
  • Student
• If you live off-campus and you use Titan for receiving and sending email, follow these instructions...
  • Setup MS Outlook to check SFA Account
  • Using secure email
  • Quarantine email system (Meridius Spam Filter) info...
  • "Error getting subfolder, Sent" within mySFA
• Configuring Smart Phones to Check SFA e-mail

 

Telephone System ...

• Single Line (analog) Users Guide
  Click here for a users guide for the new Teledex B120D single line phones.
• DTerm (digital) Users Guide
  Click here for a users guide for the new NEC DTerm I phones.
• DTerm Series 3 Users Guide
  Click here for a users guide for the new NEC DTerm Series 3 phones.
• Voice Mail Users Guide
  Click here for a users guide for Voice Mail on the new telephone system.

 

Blackboard...

• If you are having issues with Blackboard, your Java version may be wrong. Go here for help: http://oit.sfasu.edu/javafix.
• Help info
• Direct link
• Supported browsers
  • PCs
  • Macs

(1) Courtesy of University of Buffalo
(2) Courtesy of Tufts University

 

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