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Phone Set up Disclaimer – best practices
This page provides information on the configuration of mobile phones to check e-mail on the SFASU servers. Please read ALL of the below information before configuring your phone to check your e-mail account.
SFA cannot offer support for any personally owned devices attempting to retrieve e-mail from the SFASU server. The user assumes all responsibility for any damage to said device, as well as any data loss that occurs from the mis-configuration of any e-mail retrieving software. The following support information is provided as-is. Because of the number of different phones and e-mail clients available to consumers, it is impossible for SFASU to provide detailed information about configuration of individual devices. Additionally, because mobile phones connect to the internet via different networks, settings to use on one carrier or ISP may not work on other networks.
SFA uses the POP3 protocol for retrieving e-mail from the SFA servers. If any device is set to remove e-mail from the server, this could result in other devices not receiving the e-mail. Additionally, Faculty and Staff must change their e-mail password at least every 60 days. When this password is reset on the server, ALL devices must be updated to use this new password to retrieve e-mail. If just one device is not updated with the new password, this could result in the account being locked.
The following “Best Practices” can reduce the above mentioned risks.
- Use your work computer as a “Primary E-mail home”. Set this computer to save e-mail on the server for 30 days.
- Set your phone to never remove e-mail from the server.
- When you receive the notification that your e-mail password is about to expire, do not put off resetting your password.
- Reset your password while you are at work, preferably early in the day. Be sure to change your password and then update your e-mail client on your work computer (Outlook, Mac Mail, mySFA, etc.) AND your phone.
- If you encounter any problems, contact the helpdesk at (936) 468-1212.
- Remember, there is only someone available to unlock a locked e-mail account between 8:00am and 5:00pm Monday thru Friday.
About locked e-mail accounts
- If your email account is locked, this is usually because either your e-mail password expired or your password was changed and a device is still trying to check e-mail with the old password. The account will become locked after the 10th failed login attempt.
- Contact the Help Desk at (936) 468-1212 to get an account unlocked. If the account is locked after 5:00pm, then wait an hour. Typically, the account will automatically unlock after 15 or 30 minutes. However, if there are repeated attempts to access the account with the wrong password, the account could be locked out for hours or even days.
- Remember, it is critical that any devices that have been set to remember the password be updated immediately after the password is reset on the server.
Instructions for configuring Smart Phones to access SFASU e-mail: