Stephen F. Austin State University

Student Complaints and Grievances - Tell Jack!

Student Questions

Have a Question and Don't Know Whom to Ask? Ask Jack!

College can be a confusing time. If you have questions and you don't know whom to ask, click to Ask Jack!

If you would prefer to meet personally with the Dean of Student Affairs, call (936) 468-7249 to schedule an appointment or visit during the Dean's open office hours, Tuesdays and Fridays, 4pm-5pm.

Student Complaints

Stephen F. Austin State University (SFA) is committed to fostering an educational environment that promotes the highest level of learning and personal development of its students. To support this commitment, SFA strives to ensure all students are treated equitably and in accordance with university policies. Should an instance arise in which a student believes that SFA has not acted in accordance with this stated goal, the student should first seek to resolve the issue informally with the respective individuals involved.

The Office of the Dean of Student Affairs can provide guidance to a student who believes a university representative or department has not acted in accordance with policy or written procedure, or feels that a policy or procedure was applied to them unfairly. The Dean's Office can assist students by helping them determine the nature of the complaint and/or the appropriate faculty or staff member or department to discuss/receive the initial complaint. You can submit a complaint form or if you would prefer to meet personally with the Dean, call (936) 468-7249 to schedule an appointment or visit during the Dean's open office hours, Tuesdays and Fridays, 4pm-5pm.

If the informal process for resolving a complaint proves unsatisfactory, a formal grievance may be filed.

Student Grievances

Have a Grievance?

Students who would like to file a formal grievance can find detailed information on the Student Grievances website.