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March 30, 2020 - Information on Refunds

Coronavirus/COVID-19 Information

Dear Campus Community:

I appreciate the patience and resilience our Lumberjack family has shown as we transitioned our campus to an online-only semester and want to share with you our plan regarding refunds for unused services due to the COVID-19 pandemic.

Eligible students will receive pro-rated credits or refunds on certain fees that they have paid. Using an effective date of March 15, these students will receive a refund equivalent to 49% of their semester costs for housing, recreation sports fee, and student center fee.  Dining costs will be refunded at 48%. (This difference is due to Easter break, when food service is neither provided nor charged.) Resident, commuter, and student center garage parking permit costs will also be refunded on a prorated basis. 

Credits will begin to be applied to students’ accounts no later than April 13. We will continue working diligently to complete this process as quickly as possible. If a refund is generated, it will be applied via BankMobile. 

As the April 1 payment deadline approaches for individuals on installment payments, we understand that our students and their families may need additional time to determine what is owed. We are committed to supporting you during this disruptive and uncertain situation, and we are waiving any late fees associated with this payment deadline.

The SFA Call Center will be open from 8 a.m. until 5 p.m. Monday through Friday. Simply call the main university number at 936.468.3401 if you have questions or concerns or if you need assistance.

I am grateful for your continued support and understanding as we deal with this unprecedented time. As we navigate this difficult situation together, I hope you are staying safe and healthy, and I look forward to seeing you back on campus once we can safely do so.  Campus just isn’t the same without you!


Scott Gordon
Stephen F. Austin State University | President's Office
T 936.468.2201 F 936.468.2202
Twitter: @SFAPresGordon