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Business Office Frequently Asked Questions (FAQs)

Tuition and Fees

Billing, eBill, Installment Payment Plan, and Payments

Cash Advances and Refunds

Drops and Withdrawals

SFA Business Office Contact Information

Financial Aid, Scholarships, Exemptions, and Waivers

Other


 

Tuition and Fees

  • How can I estimate how much it will cost to attend SFA?
    Access the online tuition and fees calculator
    View tuition and fee rate tables for specific years

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  • What is the Fixed-Rate Tuition Plan? (enrolling at SFA for first time Fall 2014 - Summer 2020)
    SFA’s Fixed-Rate Tuition Plan allows students to lock in their Designated Tuition Rate for 12 consecutive terms from the date of initial enrollment at SFA or another university. Only Texas resident undergraduate students enrolling at SFA for the first time between Fall 2014 - Summer 2020 are eligible to enroll in this plan.

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  • What is the Texas Residents Guaranteed Price Plan? (enrolling at SFA for first time Fall 2020 or after)
    SFA’s Texas Residents Guaranteed Price Plan offers a table of mandatory tuition and fees that will not change for up to 12 consecutive terms, beginning with the semester the participant first enrolls at any public or private institution of higher education. Only Texas resident undergraduate students enrolling at SFA for the first time Fall 2020 or after are eligible to enroll in this plan. (Enrollment while taking dual credit classes in high school is not considered previous enrollment for purposes of this plan.)

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  • Why do I have to pay all these fees?
    Fees help support different aspects of the university that provide services to students. Fees are established by the Texas legislature and the SFA Board of Regents. See an explanation of each fee.


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Billing, eBill, Installment Payment Plan, and Payments

  • How do I get a copy of my bill?
    SFA uses an electronic system called eBill to provide secure access to online Business Office services including Billing Statements. Emails will be sent to students' SFA email addresses and to their Authorized Users notifying them that new Billing Statements are available for viewing on eBill. No bills will be mailed. See the pages below for detailed information about eBill:
    PowerPoint
    eBill System FAQs

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  • I registered for classes. When will I know how much I owe?
    The 1st Billing Statements are available for viewing on eBill approximately 2-3 weeks prior to the beginning of the term. No bills will be mailed. Each time a new Billing Statement is produced, emails will be sent to students' SFA email addresses and to their Authorized Users notifying them that Billing Statements are available for viewing. Review the dates the 1st Billing Statements will be produced for specific terms.

    See the pages below for detailed information about eBill:
    PowerPoint
    eBill System FAQs

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  • How can my parents view my account or make payments to my account?
    Students can give others permission to access their online eBill accounts by establishing “Authorized Users.” These Authorized Users are commonly parents or grandparents. Authorized Users login to the student’s eBill account to view current due dates and amounts, view Billing Statements, make payments, schedule future one-time or recurring automatic payments, and more. The student and his/her Authorized User(s) can see each other’s payments and scheduled payments, but for privacy protection, they cannot see each other's bank account information. Students may add or remove Authorized Users at any time:

    Login to mySFA
    Click the Billing tab
    Click Pay Online with eBill
    Click Authorized Users under My Profile Setup


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  • Why does the account balance on my eBill show a negative (-) dollar amount?
    The negative (-) dollar amount on a student’s account balance means that all current charges have been paid in full and the student is due a refund. No other payments are due at this time. A refund will be automatically processed through BankMobile after the first class day and regularly thereafter. A student must select a refund preference in order to receive the refund.
    See detailed information about the BankMobile program and how to select a refund preference.
    Review the date of the first refunds for specific terms.

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  • How can I change my banking information for saved payment methods in eBill?
    Login to mySFA
    Click the Billing tab
    Click Pay Online with eBill
    Click Payment Profile
    Click Add New Payment Method

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  • What is an Installment Payment Plan and how do I get one?
    The Installment Payment Plan allows students to pay tuition, fees, housing and meal plan charges in installments. It is available for all terms except Maymester. To enroll in an Installment Payment Plan, the student must be currently registered for the term and not owe a balance from a prior term. Learn more about the Installment Payment Plan and how to enroll.


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  • How will my parents and I know when my Installment Payment Plan payments are due?
    Installment Payment Plan due dates are shown on the agreement when the student enrolls in the Plan. This agreement can be viewed at any time in eBill by the student and his/her Authorized Users. Also, due dates are published on the Business Office webpage. View Dates and Deadlines for specific terms.

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  • Can I set up payments that will automatically draft my bank account?
    Students and their “Authorized Users” can schedule future one-time or recurring automatic payments on their Installment Payment Plans through their eBill accounts. The student and his/her Authorized User(s) can see each other’s payments and scheduled payments, but for privacy protection, they cannot see each other's bank account information. Read detailed information about eBill and Installment Payment Plans.

    Automatic drafts may be scheduled for payments on Repayment Agreements. See contact information of the staff member who handles Repayment Agreements and can assist with setting up automatic drafts.


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  • What types of payment are accepted by SFA?
    Payment methods accepted in the Business Office include cash, personal checks, cashier's checks, money orders, and debit cards. E-checks, VISA, MasterCard, Discover, and American Express are accepted online only via SFA’s eBill system. Credit card payments are not accepted in person or by phone. There is a non-refundable, 2.75% convenience fee for all credit card payments with a $3 minimum charge.

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Cash Advances and Refunds

  • What is a cash advance?
    Students whose accounts are paid in full and are due a refund are eligible for a cash advance. Cash advances on credit balances are automatically processed prior to the first refund date through BankMobile. Students may opt out of receiving a cash advance through their mySFA account. Since cash advances are distributed before refunds are distributed, the cash advance amount will be deducted from the refund the student receives. A student can only receive one cash advance each semester or term. See additional information about cash advances and refunds of credit balances.

    A student must select a refund preference with BankMobile in order to receive the cash advance. See detailed information about the BankMobile program and how to select a refund preference.

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  • How much money will I receive as a cash advance?
    Students may receive a maximum $1,000 cash advance on credit balances in the Fall and Spring terms, and a maximum $500 for the Summer I and Summer II terms. The exact amount of the cash advance depends on the amount of the student’s credit balance. Cash advances on credit balances are not available for Maymester.

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  • When will I receive my refund?
    The first refunds are produced approximately two weeks into the semester or term, and then weekly thereafter. Review the date of the first refunds for specific terms.

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  • How will I receive my refund?
    SFA has partnered with BankMobile to deliver refunds that are due to students. Even though a student may not be expecting a refund now, they may be due one sometime during their SFA career, such as from a dropped class or deposit. A student must select a refund preference in order to receive the refund. See detailed information about the BankMobile program and how to select a refund preference.


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Drops and Withdrawals

  • What is the difference between DROPPING classes and WITHDRAWING from classes?
    The university uses the term "withdraw" to formally indicate that a student has dropped or will drop all courses for a given term. Withdrawing from the university differs from dropping one or several classes within a given term, because as long as a student retains at least one class, the student is still considered to be registered for that term. See additional information about withdrawing or dropping.

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  • If I withdraw from all my classes, will I still owe money to the university?
    Students may still have a financial obligation to the university depending on when they withdraw, how much they have paid, and whether financial aid has been posted to their accounts. Review the Withdrawal policy and refund schedules for specific terms.

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  • When is the last day to drop a class and receive a refund?
    During the Fall and Spring terms, the last day to drop a class and receive a refund is the 12th class day, provided the student remains enrolled in at least one class. During the summer, the last day to drop a class and receive a refund is the 4th class day, provided the student remains enrolled in at least one class. If the student drops all classes, that is considered a withdrawal and the Withdrawal policies are applicable. Review the Withdrawal and Drop policies and refund schedules for specific terms.

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SFA Business Office Contact Information

Financial Aid, Scholarships, Exemptions, and Waivers

Other

  • When will I receive my IRS Form 1098-T, Tuition Statement?
    The IRS Forms 1098-T, Tuition Statement, are available for viewing through students’ mySFA accounts in January for applicable students. (Note, not all students are due a 1098-T.) An email will be sent to students’ SFA email addresses notifying them that the 1098-Ts are available. See additional information about IRS Form 1098-T.

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  • Can my parents gain access to my SFA information?
    Students can give others permission to access their online eBill accounts by establishing “Authorized Users.” Authorized Users can login to the student’s eBill account to view current due dates and amounts, view Billing Statements, make payments, schedule future one-time or recurring automatic payments, and more. Students may add or remove Authorized Users at any time:

    Login to mySFA
    Click the Billing tab
    Click Pay Online with eBill
    Click Authorized Users under My Profile Setup

    In accordance with the federal Family Educational Rights and Privacy Act (FERPA), Business Office personnel may not discuss or disclose certain student information to anyone other than the student unless the Registrar’s Office has one of these two forms on file:
    • a student FERPA form signed by the student. This is completed by the student in person in the Registrar’s Office, Rusk Building room 201, or
    • a Certification of Dependency Form completed by the parent of the dependent.

    Read detailed information for students and for parents about the FERPA law and procedures for granting or gaining access to SFA student records that would otherwise be treated as confidential.

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