Axe ’Em, Jacks!
When to refer a student
You should make a referral to Student Outreach and Support if you notice:
- mental health concerns
- food or housing insecurity
- sudden behavior changes
- academic distress
- financial hardship
- hospitalization or medical concerns
- personal crisis or trauma
- the need for additional support or follow-up
- or similar changes.
How to make a referral
If you are concerned about a student’s well-being, behavior, or ability to succeed, you can submit a referral through the campus iCare referral system. Provide detailed, factual information about your concern to help ensure appropriate follow-up.
| Emergency Situations: | Non-emergency Situations: |
|---|---|
If there is an immediate threat to safety (e.g., imminent risk of harm, medical emergency, or active crisis, contact:
| For situations involving distress, academic difficulty, behavioral changes, or general concern:
|
Important Note:
These reports are reviewed during regular university business hours and are not actively monitored on weekends, holidays, or during university closures.
Services are informed by best practices from the National Association for Behavioral Intervention and Threat Assessment, the leading professional organization for higher education case management and behavioral intervention.
After a referral:
- We review all submitted referrals.
- Outreach is made to the student, when appropriate.
- Support may include check-ins, case management, resource connection, or coordination with campus partners.
- Referring parties may receive follow-up communication if appropriate and allowable under privacy guidelines.
We work to respond in a timely and supportive manner while connecting students to the most appropriate level of care.
FAQ
Is non-clinical case management confidential?
Case Management services are private and handled with care. Information is shared only with appropriate campus partners when necessary to support student safety, well-being, or coordinated care, in accordance with university policy and applicable laws.
Who can submit a referral?
Faculty, staff, students, family members, and campus partners may submit an iCare referral for a student of concern. Students may also self-refer if they are seeking support.