How do I put in a work order?
Work orders must be submitted electronically through our AiM work management system. Please note that the Physical Plant MUST be provided with a university account number to charge in order to create a work order.
Who should I contact if I am having trouble entering a work order or viewing my charges?
You can either call the Physical Plant Work Control office at 468-3206 or email PDDWorkControl@sfasu.edu.
I have a work order that needs to be handled immediately (i.e., gas leak, flooding). What should I do?
During work hours (7:00 a.m. until 4:00 p.m.), you can call the Physical Plant Department Work Control at 468-3206 to notify someone of the situation. After hours or during lunch (noon until 1:00 p.m.), call UPD at 468-2608. Then, for documentation and billing purposes, you may also be required to submit a written request through our AiM system.
Is a key request the same as a work order?
Yes. Please submit all key requests following the same procedure as work orders. Please note that the Physical Plant MUST be provided with a university account number to charge in order to create a work order.