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Student Complaint Resolution

Current Students

The U.S. Department of Education requires institutions to provide current and prospective students with contact information for filing complaints. Thus, SFA offers you the following information:

SFA is committed to fostering an educational environment that promotes the highest level of learning and personal development of its students. Should an instance arise in which a student believes that a department or an individual has not acted in accordance with this stated goal, the student should seek to resolve the issue informally with the respective individuals involved. If these informal procedures prove unsatisfactory, the student may file a formal written complaint to seek resolution.

For complaints for which no process is prescribed in an official SFA policy, the following guidelines should be followed:

Step 1 - Informal Resolution

The first step for resolving most conflicts is to contact the specific person or department most directly connected with the issue at hand. It may be helpful to review information on policies and processes that govern most student complaints.

Step 2 - Formal Written Complaint

Students may file a formal written complaint only after informal resolution strategies have been pursued. A student can complete and submit a Formal Written Student Complaint form found in mySFA (see the "University Policies" section on the Home tab).

SFA is accredited by the Southern Association of Colleges and Schools. SACS provides complaint procedures against the commission or its accredited institutions.

In-state students not satisfied with the outcome of the institutional appeals process may file a complaint with SFA’s authorizing agency, the Texas Higher Education Coordinating Board. Details on this process can be found on THECB’s State Authorization Reciprocity Agreement page.

Out-of-state students may file a complaint with the state in which they reside.

For any questions about this process, you may email the Office of General Counsel at or email the Dean of Student Affairs at or call 936.468.7249.