Axe ’Em, Jacks!
When expressing your concerns, it is crucial to have factual, objective information. This approach helps all parties involved respond to specific situations rather than generalities.
Step One: Informal resolution
The first step for resolving most conflicts is to contact the specific person or department most directly connected with the issue at hand. Select the appropriate options below to view information designed to help you navigate the situation and ensure your concerns are addressed.
Concern regarding staff member
A staff member is an employee at the institution whose primary function is serving outside of the classroom. This could be a custodial worker, an administrative assistant, or the assistant director or director of a non-academic program.
If you feel comfortable, speak to the staff member personally.
- This is the most direct way to express your concerns.
- You always are welcome to have someone with you when you share your concern.
If you don’t feel comfortable doing this or you don’t feel the issue has reached a resolution, you may choose to contact their direct supervisor. The SFA Organizational Chart offers information regarding each SFA employee’s supervisor. In general, the following escalation points should be used:
Escalation points for issues with a staff member
- Staff member
- Department supervisor
- Division leader
Need further assistance determining the best person to contact? Reach out to the Dean of Students Office at 936.468.7249 or dos@sfasu.edu.
Concern regarding faculty member
Faculty members and instructors are responsible for course delivery and the teaching of classes. This includes all of the academic colleges here at SFA.
If you feel comfortable, speak to the faculty member personally.
- This is the most direct way to express your concerns.
- You always are welcome to have someone with you when you share your concern.
If you don’t feel comfortable doing this or you don’t feel the issue has reached a resolution, you may choose to contact their direct supervisor (note: this may be different than the academic department of your major). The Deans and Chairs list offers information regarding each faculty member's supervisor. In general, the following escalation points should be used:
Escalation points for issues with a faculty member
- Professor
- Department chair/director
- Associate dean of the college
- Dean of the college
- Associate provost
- Provost
Need further assistance determining the best person to contact? Reach out to the Dean of Students Office at 936.468.7249 or dos@sfasu.edu.
Step Two: Formal Resolution
If these informal procedures prove unsatisfactory, you may file a formal written complaint through your mySFA only after informal resolution strategies have been pursued.
- Log in to mySFA.
- Location the “University Policies” box on the home page.
- Select the “File a Formal Written Complaint” link.
Title IX violations
If there may be a violation of the Title IX HOP policy 01-307, file an online Sexual Misconduct Reporting Form with the Title IX Office. This includes sex- or gender-based discrimination.
Student Code of Conduct violations
If there may be a violation of the Student Code of Conduct HOP policy 04-106, visit the Student Conduct website for details on how to proceed.
If you have additional questions, contact the Dean of Students Office at dos@sfasu.edu.