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When expressing your concerns, it is crucial to have factual, objective information. This approach helps all parties involved respond to specific situations rather than generalities.

Step One: Informal resolution

The first step for resolving most conflicts is to contact the specific person or department most directly connected with the issue at hand. Select the appropriate options below to view information designed to help you navigate the situation and ensure your concerns are addressed.

Concern regarding staff member

A staff member is an employee at the institution whose primary function is serving outside of the classroom. This could be a custodial worker, an administrative assistant, or the assistant director or director of a non-academic program.

If you feel comfortable, speak to the staff member personally.

  • This is the most direct way to express your concerns.
  • You always are welcome to have someone with you when you share your concern.

If you don’t feel comfortable doing this or you don’t feel the issue has reached a resolution, you may choose to contact their direct supervisor. The SFA Organizational Chart offers information regarding each SFA employee’s supervisor. In general, the following escalation points should be used:

Escalation points for issues with a staff member

Need further assistance determining the best person to contact? Reach out to the Dean of Students Office at 936.468.7249 or dos@sfasu.edu.

Concern regarding faculty member

Faculty members and instructors are responsible for course delivery and the teaching of classes. This includes all of the academic colleges here at SFA.  

If you feel comfortable, speak to the faculty member personally.

  • This is the most direct way to express your concerns.
  • You always are welcome to have someone with you when you share your concern.

If you don’t feel comfortable doing this or you don’t feel the issue has reached a resolution, you may choose to contact their direct supervisor (note: this may be different than the academic department of your major). The Deans and Chairs list offers information regarding each faculty member's supervisor. In general, the following escalation points should be used:

Escalation points for issues with a faculty member
  • Professor
  • Department chair/director
  • Associate dean of the college
  • Dean of the college
  • Associate provost
  • Provost

Need further assistance determining the best person to contact? Reach out to the Dean of Students Office at 936.468.7249 or dos@sfasu.edu.

Step Two: Formal Resolution

If these informal procedures prove unsatisfactory, you may file a formal written complaint through your mySFA only after informal resolution strategies have been pursued.

  1. Log in to mySFA.
  2. Location the “University Policies” box on the home page.
  3. Select the “File a Formal Written Complaint” link.

Title IX violations

If there may be a violation of the Title IX university policy 2.13, file an online Sexual Misconduct Reporting Form with the Title IX Office. This includes sex- or gender-based discrimination.

Bias-related complaints

Any concerns that may be bias-related should be shared through the Axe Hate webpage.

Student Code of Conduct violations

If there may be a violation of the Student Code of Conduct university policy 10.4, visit the Office of Student Conduct and Outreach website for details on how to proceed.

 

If you have additional questions, contact the Dean of Students Office at dos@sfasu.edu

Contact

Dean of Students Office
936.468.7249
Fax: 936.468.7111
dos@sfasu.edu  

Physical Address:
1936 North Street
Rusk Building, Third Floor Lobby

Mailing Address:
P.O. Box 13066, SFA Station
Nacogdoches, Texas  75962