Frequently Asked Questions

Services

If you have an urgent mental health concern during regular business hours, stop by the Health and Wellness Hub for a walk-in crisis appointment with a counselor. There also are several 24/7 crisis hotlines ready to help.

FAQ

Is non-clinical case management confidential?

Case Management services are private and handled with care. Information is shared only with appropriate campus partners when necessary to support student safety, well-being, or coordinated care, in accordance with university policy and applicable laws. 

Who can submit a referral?

Faculty, staff, students, family members, and campus partners may submit an iCare referral for a student of concern. Students may also self-refer if they are seeking support.

What happens after a referral is submitted?

Case managers review all iCare referrals during normal business hours and determine appropriate next steps. This may include outreach to the student, connection to resources, or coordination of support services.

How long does support last?

The length of support varies based on individual student needs. Some students may receive short-term support, while others may engage in ongoing case management until concerns are resolved or stabilized. 

Is there a cost for services?

No. Case management services are provided at no cost to students.