SFA
Student Business Services
BankMobile Disbursements

BankMobile Disbursements

Refunds

SFA has partnered with BankMobile Disbursements to deliver any refund money we may have for you directly to your specified bank account. Visit their Refund Choices webpage for detailed information about the BankMobile Disbursements program and how you select your refund preference.

Avoid delay in receiving your refund

In order to ensure that you don't incur a delay in the receipt of your funds, you should take steps immediately upon receipt of their login information from BankMobile Disbursements to make the selection on how you want to receive your refund.

Refund checks

If you don't select an online refund preference through BankMobile Disbursements, they will send you a check within 21 days. Student Business Services will mail you a refund check using the address in SFA's banner system based on the following hierarchy:

Address for refunds
Local address
Permanent address

Funds sent to parents

When funds are placed on the student account, they belong solely to the student and will be refunded to the student. The only exception is when there is a federal parent PLUS loan and the applicant (usually a parent) has requested the funds be refunded directly to them.

Account balances, returns and payments

It's your responsibility to ensure that all amounts due SFA are paid in a timely manner.

Refunds are processed by SFA automatically and issued based on the amounts due to you at the time of the refund. In some cases, a refund is issued and subsequently a balance is created in your account. If this occurs, or if you receive funds for which it's later determined that you're ineligible to receive, you must repay those amounts to SFA in accordance with HOP policy 05-210 (PDF), including any applicable penalties and late fees.

Any amounts not repaid may result in collection agency costs, including but not limited to any expenses, court costs, collection costs, collection agency fees and any relief to which SFA may be entitled.

View Estimated Cost of Attendance

Refunds

SFA's policy is to monitor credit balances regularly, refunding eligible credit balances within timelines set by the federal government.

Initial refunds are scheduled to occur within 14 days of the first class day for each term. Thereafter, refunds are processed weekly as federal aid or other payments apply to your account that may result in a credit balance. SFA also reviews student accounts for accuracy of charges, funds posted and possible pending charges.

If you have a balance owed to SFA, you may not be eligible for a refund unless the amount due to SFA have been paid in full and payments exceed the applicable charges.

Federal financial aid: In some instances, refunds will be processed but a student will owe additional amounts to SFA if some charges can't be paid with federal financial aid. If this occurs, you'll incur a Student Business Services hold on your account. This hold may prevent you from registering from classes or receiving a transcript.

State holds

The State of Texas requires every state agency to verify that a person is not on state hold before processing a check for that person, unless the check is a payroll check.

If the credit balance refund is not due to federal student aid and the student is on state hold, cash advances and refunds will not processed. The refund will be processed after SFA receives notification from the state that the state hold has been released.

Contact

Student Business Services
936.468.6960
Fax: 936.468.7213
sbs@sfasu.edu
Staff directory

Physical Address:
Austin Building
Suite 204

Mailing Address:
P.O. Box 13053, SFA Station
Nacogdoches, Texas 75962