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In accordance with UTS 190, all international travel will need to include some degree of risk review for the destination region.  All travelers requesting international travel will need to complete a Pre-Trip Itinerary Review with On Call’s security team, which is where you can input trip details and schedule a call.

Should you book your travel reservations through CTP in Concur, CTP will send the request information to On Call for registration with OnSolve. On Call is a new resource that we can utilize to provide assistance to travelers in the event of medical emergencies, natural disasters, political upheavals, and more. OnSolve provides the technology platform that we can use to track all international travelers while out of the country. 

Even if your travel was not booked through CTP in Concur, you can register your trip with On Call by sending your flight itinerary to along with your cell number. Once registered, you will receive an email inviting you to download the OnSolve app near the trip start date.  The app can be used to receive timely alerts based on your location and can also be used to indicate if there is an emergency.

A completed International Travel Checklist needs to be completed and attached to your travel request. You will also need to attached the documentation you receive from OnCall showing the potential risks involved with your travel.

The level of risk for travel locations is based on a combination of information from the Travel Health Notices from the CDC and the Travel Advisories from the U.S. Department of State websites. Travel may be denied due to factors causing an area to pose a high threat level to safety and well-being of faculty/staff or students wanting to travel to that location.

Regardless of whether or not the app is installed, if you are abroad and in need of assistance you can contact the On Call International 24/7 Global Response Center via phone, live chat or email: 

Resources for International Travel

  • Consular Affairs
    Travel Warnings/Consular, Info Sheets, Travel Publications, Passport Information, Visa Services, Vital Records Services, Judicial Assistance, U.S. Embassy and Consulate Websites Worldwide and many other important information sources.
  • Country Information
    Safety and security information for every country of the world from the U.S. Department of State. Each country information page contains a Travel Advisory, Alerts, and other important details specific to that country such as entry and exit requirements, local laws and customs, health conditions, and the address and phone number of the nearest U.S. embassy or consulate.
  • International Travel Checklist
  • Smart Traveler Enrollment Program (STEP)
    This free service allows U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate. This will provide important information about safety conditions in the destination country and help to contact the traveler in case of an emergency.
  • Travelers' Health
    Centers for Disease Control and Prevention.
  • U.S. Customs and Border Protection
    The U.S. Customs Service is to ensure that all goods and persons entering and exiting the United States do so in accordance with all United States laws and regulations. This site will give important information on these laws.
  • U.S. Department of State
    Global issues, regional affairs, hot topics, remarks, testimony, and briefings. Latest information on political status in foreign countries.
  • U.S. Embassies, Consulates, and Diplomatic Missions
    Official list of U.S. embassies, consulates, and diplomatic missions from the U.S. Department of State.

Additional Resources

Consult Help and Resources for more travel-related documents, guides and training.


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